Delete your account & data

This page explains how to delete your SlowTV account and the data associated with it. SlowTV is a calm, channel-based TV experience for young children that is set up and controlled by a parent or guardian. Accounts belong to the parent and are created and managed on the SlowTV parent portal — the child-facing TV has no account and no sign-in.

You can delete your entire account and all associated personal data yourself, directly from the parent portal — no request or waiting required. You can also email us to delete your account, or to delete specific data without closing your account. All options are described below.

How to delete your account

The fastest way is to delete your account yourself from the SlowTV parent portal. Deletion happens immediately — there is nothing to wait for.

• Step 1 — Sign in to the SlowTV parent portal at slowtv.kids/portal using the email address for your account.
• Step 2 — Open the “Account” tab in the portal navigation.
• Step 3 — Under “Delete account”, type DELETE to confirm, then tap “Delete my account”.
• Step 4 — Your account, household, and all associated data are permanently deleted right away, and you are signed out.

Only the parent who owns the household can delete the account. There is no account or sign-in on the child’s TV, so deletion is always handled by the parent in the portal.

Prefer that we handle it for you? From the email address associated with your account, email support@slowtv.kids with the subject “Delete my SlowTV account”, confirming that you want your account and all associated data permanently deleted. We use the email you write from to locate your account, will verify the request comes from the account owner, then process the deletion and email you when it is complete. You can also reach us at privacy@slowtv.kids for any privacy request.

What is deleted

When you delete your account, we delete or de-identify the personal data we hold for you, including:

• Your account and profile — the email address you use to sign in to the parent portal and the basic profile details associated with it.
• Your household configuration — the channels you set up, the content and library you assigned, your schedule, allowed hours, and daily watch limits.
• Your paired devices — all devices linked to your household are unpaired and their device records are removed, so they can no longer access any household data.
• Content you provided — media, stories, characters, and personalization details you added to channels or to personalized stories and household videos.
• Family Assistant history — the messages you exchanged with the grown-ups-only Family Assistant and the actions you asked it to take.
• Support and activity data — feedback you sent, and operational/log data tied to your account, beyond what we must keep as described below.

What we keep, and for how long

When you delete your account from the portal, your account and the data described above are removed from our live systems immediately. If you email us instead, we complete the deletion within 30 days of verifying your request. In both cases, residual copies in encrypted backups are purged on our normal backup rotation, within 90 days.

We may retain a limited amount of information where we are required or permitted to by law — for example, records needed to comply with legal obligations, to handle tax, accounting, or billing for any purchases, to resolve disputes, to prevent fraud and abuse, and to enforce our agreements. Anything we retain is kept only for as long as necessary for that purpose, and is then deleted or de-identified.

SlowTV is designed not to collect personal information from children, so there is no child profile or child login to delete — a device is linked to your parent account by a one-time pairing code, not a child account.

Deleting some data without deleting your account

If you would like to remove specific data but keep your account, you have two options:

• Do it yourself in the parent portal — sign in and remove channels, content, or paired devices directly. Removing a paired device deletes that device’s record and revokes its access.
• Ask us — email privacy@slowtv.kids describing the data you want deleted, and we will action it and confirm when it is done.

Removing a single device

You can unpair a device directly from that device without contacting us: on the TV, open Parent Mode with your parent PIN to reach the Parent Dashboard, then choose “Remove this TV”. This deletes the device’s record on our servers and revokes its access. It does not delete your account or your other devices.

Contact us

Questions about deleting your account or data can be sent to support@slowtv.kids or privacy@slowtv.kids. For more on how SlowTV handles information, see our Privacy Policy.